Terms of service

Terms of Service – Sentinel

Welcome to Sentinel. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old

  • You agree to comply with all applicable laws of Pakistan

  • You will not use our products or services for any illegal or unauthorized purpose

Sentinel reserves the right to refuse service to anyone for any reason at any time.

2. Product Information

  • We strive to display accurate product descriptions, images, and prices

  • However, colors, packaging, or bottle designs may slightly vary due to lighting or manufacturer updates

  • Sentinel does not guarantee that all product descriptions are completely error-free

3. Pricing & Payments

  • All prices are listed in Pakistani Rupees (PKR)

  • Prices may change without prior notice

  • We accept Cash on Delivery (COD) and other payment methods as mentioned on the website

  • Sentinel reserves the right to cancel any order due to pricing errors or suspected fraud

4. Order Acceptance & Cancellation

  • An order is considered confirmed only after verification

  • Sentinel reserves the right to cancel or limit quantities per order

  • Orders can only be canceled before dispatch

  • Once shipped, orders cannot be canceled

5. Shipping & Delivery

  • Delivery timelines provided are estimated and may vary due to courier or unforeseen circumstances

  • Sentinel is not responsible for delays caused by courier companies or natural events

  • Customers must provide accurate shipping details; Sentinel is not liable for incorrect addresses

6. Returns & Refunds

All returns and refunds are subject to our Return & Refund Policy.
Please review it carefully before placing an order.

7. User Responsibilities

You agree not to:

  • Misuse or exploit our services

  • Upload false information

  • Attempt to harm, hack, or disrupt the website

  • Use abusive or fraudulent behavior

Violation of these terms may result in account suspension or legal action.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product names

  • Text and designs

are the property of Sentinel and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Sentinel shall not be liable for:

  • Any indirect or consequential damages

  • Allergic reactions caused by perfumes (customers are advised to check ingredients)

  • Misuse of products

Use all products at your own discretion.

10. Third-Party Services

We may use third-party services (payment gateways, couriers). Sentinel is not responsible for their policies or actions.

11. Changes to Terms

Sentinel reserves the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon being posted on the website.

12. Governing Law

These Terms of Service are governed by the laws of Islamic Republic of Pakistan.

13. Contact Information

For any questions regarding these Terms, please contact us:

📧 Email: infosentinelpk@gmail.com
📱 WhatsApp: 0318 2030693
🕒 Business Hours: Monday – Saturday | 11:00 AM – 7:00 PM