Shipping policy

Shipping Policy – Sentinel

At Sentinel, we aim to deliver your orders safely and on time across Pakistan. Please read our Shipping Policy carefully.

1. Shipping Locations

We currently offer nationwide delivery within Pakistan only.
International shipping is not available at this time.

2. Order Processing Time

  • Orders are processed within 1–2 working days

  • Orders placed on Sundays or public holidays will be processed on the next working day

  • Order processing time does not include delivery time

3. Delivery Time

Estimated delivery time after dispatch:

  • Major cities: 2–4 working days

  • Other cities/remote areas: 3–6 working days

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Unforeseen circumstances

""Sentinel is not responsible for delays caused by courier companies.""

4. Shipping Charges

  • Shipping charges (if applicable) are clearly mentioned at checkout

  • Any promotional free shipping offers will be mentioned on the website

  • Shipping charges are non-refundable

5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across Pakistan

  • ""Customers must pay the exact amount at the time of delivery""

  • ""Refusal of COD orders without valid reason may result in blacklisting from future orders ""

6. Order Confirmation

  • Sentinel may contact customers via call or WhatsApp for order verification

  • ""If an order cannot be verified, Sentinel reserves the right to cancel the order""

7. Incorrect Address

  • Customers are responsible for providing accurate and complete shipping details

  • ""Sentinel is not liable for orders delayed or lost due to incorrect addresses

  • Re-shipping costs (if applicable) will be borne by the customer""

8. Damaged or Missing Items

If your order arrives:

  • Damaged

  • Leaked

  • With missing items

You must contact us within 48 hours of delivery with:

  • Clear photos or video

  • Order number

  • Unboxing video (recommended)

Claims made after 48 hours may not be accepted.

9. Shipment Tracking

Once your order is dispatched:

  • Tracking details will be shared via SMS or WhatsApp

  • Customers can track their shipment using the courier’s tracking system

10. Failed Deliveries

If delivery fails due to:

  • Customer unavailable

  • Incorrect contact details

  • Order refusal

The order may be returned to us, and re-delivery will require additional shipping charges.

11. Policy Updates

""Sentinel reserves the right to update or change this Shipping Policy at any time without prior notice.""

12. Contact Us

For shipping-related inquiries, please contact us:

📧 Email: infosentinelpk@gmail.com
📱 WhatsApp: 0318 2030693
🕒 Business Hours: Monday – Saturday | 11:00 AM – 7:00 PM